No more chasing fees.

Collect fees, not just record them: weekly, monthly, termly or yearly fees by card or Direct Debit, admission fees, sibling discounts applied automatically, failed payments retried and followed up with the parent, and cash and bank transfers on the same family record, with the money going straight to your own account. Labbaik does all of this on the free Safar plan.

What the month should bring in, split four ways: received, outstanding, retrying (Stripe is still trying, so there's nothing to do yet) and failed (Stripe has stopped trying and someone needs to decide what happens). The four always add up to the expected total. Card and Direct Debit payments are matched to each student as they arrive, and the cash and bank transfers you log join the same totals, so there's no spreadsheet to keep alongside.

Open Outstanding fees by student from the revenue page. It lists every student who owes, how many fee periods are unpaid and which ones, the amount, and when they last paid, by programme or class. Download it as an Excel sheet with the parent's name, WhatsApp number and email, or send every overdue family a reminder by email in one go. No family is reminded more than once a day.

Yes. Every payment shows what the family paid, Stripe's fee, Labbaik's platform fee and what reached you, to the penny. The PDF report and CSV tables break the same figures down by programme, so the committee and your accountant see the same numbers you do.

Yes. Every fee payment in Labbaik runs through Stripe Connect. Families pay into your organisation's own Stripe account, and Stripe pays out to your bank. Labbaik never holds, pools or routes your money.

Stripe Connect is Stripe's own way for software like Labbaik to take payments on behalf of the organisations that use it. Your organisation keeps its own Stripe account, and Stripe links it to Labbaik securely, so Labbaik can run subscriptions, retries and refunds without ever seeing your Stripe login or secret keys. Stripe handles the card security, identity checks and payouts.

No, never. Some madrasah systems still ask admins to dig secret API keys out of Stripe's developer settings and paste them into the software. It's a technical job that many admins find confusing, and plenty give up before they ever take a payment. It isn't a secure way to connect either. A secret key gives full access to your organisation's Stripe account, it's easily passed around in an email or a WhatsApp message, and it keeps working until someone thinks to replace it. Stripe Connect is Stripe's own way to link software to your account: you sign in to Stripe, approve the connection, and there are no keys to copy, paste or keep safe.

It takes a few clicks. Press Connect Stripe in Labbaik, sign in to Stripe or create an account, confirm your organisation and bank details on Stripe's own secure pages, and you're sent back to Labbaik ready to collect fees. No developer, no keys and no payment settings to configure.

Yes. You can connect several Stripe accounts to the same Labbaik dashboard, for example one for the boys' madrasah and another for the girls', or one for the madrasah and another for masjid donations and certificates. Each account keeps its own money and its own payouts, and you see all of them together in Labbaik, with full visibility over every account. The one trade-off is that Stripe needs a different email address for each account. That's a Stripe rule, not a Labbaik one.

Debit and credit cards, Apple Pay, Google Pay, Onelink and BACS Direct Debit (UK). Apple Pay and Google Pay show up on phones that have them set up, so most parents pay with a tap and Face ID or a fingerprint instead of typing in a card number. Cash and bank transfers can be logged by hand too, so every family's record stays complete.

Onelink is Stripe's own one-click checkout, used by more than 300 million people. The first time a parent pays with Onelink, Stripe saves their payment details securely against their email and phone number. Next time they pay, here or anywhere else that uses Stripe, they confirm with a one-time code instead of typing everything in again. It's free for families and makes paying fees much quicker on a phone.

Yes. Families can pay by BACS Direct Debit straight from their bank account, in the same Stripe account as card payments, so there's no separate Direct Debit provider to sign up for and reconcile. Stripe's fee is lower too: 1% (capped at £4) on BACS Direct Debit (UK), against 1.4% + 20p on a card. On a £30 monthly fee that's 30p instead of 62p, so we recommend Direct Debit for organisations that want to bring their Stripe costs down. Direct Debit payments take a few working days to clear, rather than arriving instantly like a card.

You choose, and we recommend it. Turn on cover costs in class pricing for a class and Labbaik works out an inclusive class price that covers Stripe's fee and the Labbaik platform fee, to the penny. One agreed price, whichever way you pay (card, cash or bank transfer), and your organisation receives the full fee it set on card payments. Labbaik then costs you nothing. It's optional, class by class: leave it off and the fees come out of each payment instead.

Siblings are recognised automatically by their guardian's email, so brothers and sisters are grouped into one family without anyone linking them by hand. You set the discount once, as a percentage or a fixed amount, and it's applied to the family's subscription on its own, so parents make one payment for all their children. Hardship concessions can be set for individual families too.

Stripe retries it intelligently, using data from across its network to pick the moment the payment is most likely to go through, instead of blindly trying again the next day. Meanwhile, the parent or student gets a WhatsApp message with a secure link to retry the payment or update their card or bank details, and they're told when it goes through. The family's record updates on its own, so nobody in the office has to chase it.

The payment moves to your Failed list, and you choose what happens next: a grace period of 7, 14 or 30 days, cancelling the plan, or marking the student as left. Labbaik shows exactly what your choice will do before you confirm, then carries it out. With a grace period, the family gets the new date on WhatsApp and email with a link to pay, and if it runs out unpaid the payment comes back to you. Every decision is kept in the family's payment history.

You choose how often Stripe pays out to your bank: every day, once a week, once a month, or only when you ask for a payout, and you can change it any time straight from your Labbaik dashboard. BACS Direct Debit payments have their own timing: they take an extra 2–3 working days to clear before they can be paid out, which is the trade-off for Stripe's lower Direct Debit fee.

Mostly, yes. Day to day, everything happens in Labbaik: setting up family payments, choosing your payout schedule, issuing refunds, following failed payments and retries, and seeing who has paid. You only need to sign in to Stripe itself to change your bank details, or when Stripe asks for updated documents, such as proof of ID, so it doesn't pause your payouts.

Open the payment from the revenue dashboard, or from the student's profile in admin, and choose a full refund, a partial refund or no refund at all, for example when a student leaves partway through a term. The refund goes back to the card or bank account the family paid with, usually arriving within 5–10 days, and it's recorded with a reason so the family's record and your revenue figures stay accurate.